Refund policy

At BeeYOU, every order is carefully prepared and inspected before shipping. Due to the nature of our products, ALL SALES ARE FINAL.

BeeYOU does not accept returns or exchanges, and refunds to the original form of payment are not provided.

Personalized & Custom Items

Personalized and custom-made products are created specifically for you and cannot be returned, exchanged, or refunded.

Customers are responsible for reviewing all names, spelling, colors, sizes, designs, and personalization details before submitting an order.

BeeYOU is not responsible for errors resulting from incorrect information provided by the customer.

Errors Made by BeeYOU

If you receive an item with an error made by BeeYOU, including:

•  incorrect personalization
• incorrect item or design
• production defect caused by BeeYOU

Please contact us within 24 hours of the package being marked as “Delivered” by the shipping carrier.

Please include clear photos of the affected item along with your order information so we can review the issue.

Claims submitted after this 24-hour timeframe may not be eligible for replacement or store credit.

Once the issue has been reviewed and confirmed to be an error made by BeeYOU, we will provide, at our discretion:

• A replacement of the affected item, or

• Store credit for the value of the affected item

Refunds to the original payment method will not be issued.

Store credit may be used toward a future purchase from BeeYOU and has no cash value.

BeeYOU will always take responsibility for errors made by us and provide an appropriate resolution in accordance with this policy.

Agreement to This Policy

By completing a purchase from BeeYOU, you acknowledge and agree to this Return & Refund Policy.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.